Personal Data: means any information relating to an identified or identifiable natural person; an "identifiable natural person" is considered to be a natural person who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more elements specific to them.

Recipient: designates any natural or legal person, public authority, service, or other body that receives the communication of Personal Data, whether considered or not as a third party.

DPO: Data Protection Officer.

Hashing: refers to the act of transforming human-readable data into a unique and incomprehensible digital fingerprint using a cryptographic function. This technique is essential for ensuring the security, integrity, and authenticity of data.

Partners: refers to the companies or organisations with which we collaborate in the provision of our services. For example: our technical providers (hosting, badge manufacturing, payment solutions, debt collection), marketing or advertising partners, financial or banking institutions for payment processing.

Data Controller: refers to the legal entity that determines the purposes and means of the Processing of Personal Data, in this case Chargemap.

Joint Data Controller: refers to the arrangement in which two or more Data Controllers jointly determine the purposes and means of processing Personal Data.

Data Processor: refers to a person who processes Personal Data under the authority, instructions, and on behalf of the Data Controller. The term also includes subsequent subcontractors of the Data Processors.

Processing: refers to any operation or set of operations applied to Personal Data, regardless of the method used, including collection, recording, organisation, structuring, storage, adaptation or modification, extraction, consultation, use, communication by transmission, dissemination or any other form of making available, alignment or interconnection, as well as restriction, erasure or destruction.

User: any natural person who uses one of Chargemap's services or products governed by this Charter.

The data controller is CHARGEMAP, a company of the BRAKSON Group, whose registered office is located at 7 Allée Cérès 67200 STRASBOURG, France.

ADMOVIA, the advertising agency and company of the BRAKSON Group, whose registered office is located at 7 Allée Cérès 67200 STRASBOURG, acts as a joint data controller with CHARGEMAP for the following Data Processing: the display of advertisements (targeted or not), the creation of profiles for personalised advertising, and the use of profiles for targeted advertising.

BRAKSON, the parent company of CHARGEMAP, whose registered office is located at 7 Allée Cérès 67200 STRASBOURG, acts as a joint data controller with CHARGEMAP for the following Data Processing: internal management of invoicing, legal compliance, and fraud prevention.

The Personal Data Processing described in this Charter is carried out as part of the provision of our services and the use of the Chargemap application and website.

The individuals concerned by the data processing of this Charter are:

• Visitors, and Users of the site and/or the Chargemap application.
• The Users with a Chargemap account, a Chargemap Pass, a Boost or Ionity® subscription.

Identification and contact data

• Name, surname, email address, postal address, phone number,
• Pseudonym, profile picture, password (encrypted),
• Title, date of birth (optional),
• For Chargemap customers: badge number
• For Users affiliated with a company/association/foundation: its name/trade name.

Data related to account management and preferences

• Subscription/unsubscription to communications (newsletter, commercial communications),
• Timestamps (registration, consents, account deletion),
• Commercial communication preferences (acceptance/refusal of communications from Chargemap and Partners),
• Order date, number of orders,
• Charging reports.

Chargemap community data (contributions)

• Contributions and activity history (check-in, comments, photos),
• Ratings and information about stations,
• Usage data of charging services (station location, charging session characteristics, ratings/comments).

Vehicle-related data

• Vehicle make and model,
• MAC identifier (if the Autocharge function is enabled).

Technical data related to charging

• User session maintenance data,
• Charging characteristics,
• Charging report including:
  
  • Start and end dates of the charging session,
  • Identification of the charging point used,
  • Energy delivered,
  • Connection duration (parking time) of the vehicle at the charging point,
  • Partner Cost for the session,
  • Identifier and type of authentication method used (badge number, RFID UID, MAC identifier).

Geolocation data

• User device position (for the map, station or route search),
• Location data related to the use of the website (navigation tracking),
• Location of the charging stations used.

Data related to our route search tool and the Copilot mode (boost subscription)

• Search criteria, route and station (features, availability, location),
• Place of departure, place of arrival,
• Estimated travel time,
• Estimated battery level upon arrival.

Billing data

• Payment method,
• Bank details (only for Chargemap Business, for reimbursements),
• Number of late payments,
• Payment status.

Data related to assistance and support requests

• Subject of the request, Personal Data contained in the request,
• Timestamping of support requests.

User Knowledge Data

• Segmentation data and User insight,
• User-related data,
• Advertising identifier (IDFA, AAID),
• Hashed email address,
• Hashed phone number.

Data related to the use of the website and the application

• Cookie choices,
• Connection timestamp,
• Language / Country,
• Navigation data.

The mandatory or optional nature of providing this Personal Data to be able to benefit from certain services is specified on the site, the application or the relevant form.

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Providing the requested information on your Chargemap member profile is not mandatory, but the absence or inaccuracy of some of your data may cause operational anomalies or even prevent certain features of our platform from functioning and prevent us from providing you with some of our commercial services:

• The absence or inaccuracy of your identification and contact details may cause issues with correspondence and billing,
• The absence or inaccuracy of your vehicle data may cause reliability issues with the information we provide to you, including via our support,
• The absence or inaccuracy of your subscription choices to our newsletter and commercial offers may generate unwanted mail or, on the contrary, prevent you from receiving mail you wished to receive.

4.1 The Recipients of your data

The Recipients and categories of Recipients of your Personal Data within the limits of their respective assignments are mentioned below:

Recipients of the Brakson Group:

• Our parent company, the Brakson Group, for internal billing management, legal compliance, and fraud prevention.
• Our advertising agency Admovia, (a company of the Brakson Group) as part of displaying advertisements (targeted or not) has access to your data for the creation of profiles for personalised advertising, and the use of profiles for targeted advertising (subject to your consent).

Our Data Processors and Partners:

• Our hosting provider Amazon Web Services.
• The following platforms and social networks: Google and Facebook, may access data related to your browsing on our website and application, subject to your consent.
• Our Data Processors managing GDPR compliance.
• Our Data Processors, enabling the implementation and dissemination of competitions organised by Chargemap on its website and application, or via social media.
• Our Partner Charging Network Operators in the context of User authentication, and the establishment of information related to electric charging sessions.
• Our Data Processors and partners who help us analyse the use of our services, understand user behaviour, and improve the experience and features offered. These services may collect information such as pages visited, actions performed, and technical navigation data.
• Our Data Processors allow the collection of audience measurement cookies when you accept them. (Subject to your consent).

Admovia and our Advertising Partners:

Our advertising agency Admovia, (a company of the Brakson Group) and our advertising partners, as part of displaying advertisements (targeted or not), have access to your data for the creation of profiles for personalised advertising, and the use of profiles for targeted advertising.

Subject to your prior consent in our cookies and trackers banner, Admovia and our advertising partners (listed in our cookies and trackers management banner) may collect data or access data during your visits to our website and application.

Chargemap and Admovia do not share direct identification data such as: your name, first name, email address, address, phone number, with these advertising Partners and third parties.

Third-party recipients to whom Chargemap transmits your pseudonymised data:

Provided that you have previously given your consent for advertising personalisation via our cookie and tracker management banner,

Chargemap may share your email address, in a hashed form (the data is pseudonymised by digital fingerprint), as well as browsing data collected directly from you, with third parties. The purpose of this sharing is to present you with personalised advertising outside the Chargemap website and application and to personalise the advertisements offered to you.

We share this data with: Meta Ireland, Google, Xandr, TheTradeDesk, Equativ for retargeting purposes for the delivery of personalised advertising outside of our environments.

Right of withdrawal and confidentiality of your data:

If you have not consented to the personalisation of advertisements via our cookie and tracker management banner, Chargemap will immediately cease all data sharing with these third parties.

You have the possibility to withdraw your consent at any time using our consent manager didomi which requests your consent from the first connection, you can easily revisit your choices:

• When you log in to the Chargemap application and then use the "Account" / Information / Manage my consents tab,

• When you log in to your account from our website (https://chargemap.com/en-gb): Your account / Manage your consents or via the Cookies Preferences tab (at the bottom of the page).

The recipients mentioned are subject to a strict confidentiality obligation and are only authorised to use your data in compliance with our contractual commitments and the applicable legislation.

In all cases, the relationship with these partners and providers is formalised by a contract. They must respect the confidentiality and security of the Personal Data they may receive and use it exclusively within the scope of the services entrusted to them by Chargemap.

4.2 Data transfers outside the European Union

No data transfer is carried out outside the European Union for:

• Forms (contact, registration, login, newsletter, order, profile)
• Geolocation and route planning.

However, there are data transfers outside the EU in the following cases:

• Use of the badge/Autocharge outside the EU

When you use your badge or the Autocharge function at a station of a Partner operator located outside the EU, your data is processed in the territory concerned by this operator. The transmitted data allows indirect identification to the network operator.

• Social Authentication

If you use authentication via Facebook, Google or Apple, we invite you to check with these platforms for any potential data transfers before transmission to Chargemap.

In cases where Personal Data concerning you is transferred to Data Processors or Partners located outside the European Union, if the countries in question do not benefit from official adequacy recognition, then transfer mechanisms are implemented to maintain a similar level of protection for your Personal Data to that of Chargemap and European legislation.

You have the following rights regarding the processing of your data:

• Right to rectification,
• Right to withdraw your consent,
• Right of access,
• Right to erasure,
• Right to restriction of processing,
• Right to object,
• Right to data portability.

Subject to any contrary legal or contractual provision, you may also object to the processing of data concerning you. However, this choice may partially or completely prevent the provision of our services or degrade their quality. If applicable, please contact us so that we can inform you of the foreseeable consequences.

In accordance with the GDPR (General Data Protection Regulation) and Article 85 of Law No. 78-17 of 6 January 1978 relating to information technology, files and freedoms, every individual also has the right to define directives regarding the fate of their Personal Data after their death.

5.1 Exercising your rights with third parties

Social authentication: If you use Facebook, Google, or Apple authentication tools to register as a Chargemap member, you will need to contact these companies directly to exercise your rights regarding your data in their systems.

Payment data: The data provided when registering your payment method is neither known nor stored by CHARGEMAP, but by our specialist in secure payments: STRIPE. If necessary, it is the latter that you should contact to exercise your rights regarding your identification data used for your payments.

5.2 How to exercise your rights

You can exercise each of these rights by sending your request, accompanied by a copy of a valid identity document, to the postal address of Chargemap mentioned above or by contacting our DPO directly via email: [email protected].

In accordance with your right to data portability and your right of access to your data, your requests will be fulfilled by providing a copy of the information concerning you in a standard digital format.

You also have the right to lodge a complaint regarding the processing or recording of your Personal Data by contacting a supervisory authority (for example: the CNIL for France).

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While browsing the Chargemap website and mobile application, cookies and other trackers are placed on your device (computer, mobile, tablet).

6.1 What is a cookie?

Cookies are digital files placed on the user's device when they visit a website. They allow the collection of information related to the user's browsing and can be used for various purposes, such as audience measurement, content and advertisement personalisation, or managing browsing preferences.

The term “cookie" is used here in a broad sense and covers all trackers placed and/or read, for example when using a website or a mobile application. (E.g. Pixels, Local Storage, IDFA/AAID for mobile).

6.2 How do we manage your consents?

In accordance with regulations, we collect your prior consent before placing advertising cookies, audience measurement cookies, or social network cookies via our cookie and tracker management banner.

We use the Didomi consent management platform to allow you to:

• Give your general consent covering all processing purposes or set your choices by processing purpose;
• Configure your choices in a granular way (by processing purposes or by Partner) ;
• Modify your preferences or withdraw your consent at any time: when you log in to the Chargemap app and then use the "Account" tab / Information / Manage my consents; when you log in to your account from our website (https://chargemap.com/en-gb): Your account / Manage your consents or via the Cookies Preferences tab (at the bottom of the page).

You can also manage your preferences via your browser:

You have the option to configure your browser to automatically refuse all cookies or to request your permission before each recording.

Here are the links to the help pages of the main browsers:

Chrome: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en

Firefox: https://www.firefox.com/en-GB/privacy/websites/cookie-settings/

Microsoft EDGE:https://support.microsoft.com/en-gb/microsoft-edge/microsoft-edge-browsing-data-and-privacy-bb8174ba-9d73-dcf2-9b4a-c582b4e640dd

Brave: https://brave.com/glossary/cookie/

Safari: https://support.apple.com/en-gb/guide/deployment/depf7d5714d4/web

6.3 The cookies used on Chargemap

We classify cookies into several categories according to their nature and uses:

Strictly necessary cookies (Functionality)

These cookies exempt from consent are strictly necessary to provide the services requested by the User or to enable communication. They notably include session cookies, authentication cookies, user interface customisation cookies (e.g.: language choice), and audience measurement cookies, provided they meet the following conditions:

• Purpose limited to audience measurement for the exclusive account of the publisher.
• Absence of overall tracking of the user's navigation across different sites.  
• Production of anonymous statistical data.
• Not to be cross-referenced with data related to other processing or transmitted to third parties.

Audience and performance measurement cookies

These cookies allow us to understand the usage and performance of our site, to establish statistics, traffic volumes, and usage of the various elements that make up our site (sections and content visited, paths). This data helps us improve the quality of our services.

Processed data: Navigation path, interactions, type of device you are connected on.

Advertising and targeting cookies

Subject to your consent, these cookies are used to present advertisements tailored to your interests on our site, our Chargemap application, and on the websites of the commercial partners of our advertising agency Admovia. They may be placed by Chargemap or by our Partners. They notably help to limit the number of times you see an advertisement and assist in measuring the effectiveness of an advertising campaign.

Some data (such as your mobile advertising identifier or your hashed email) may be securely shared to create audience segments for the purposes of profile creation and retargeting.

6.4 Retention period

Cookies and trackers placed by the User are retained for a maximum duration of 13 months, in accordance with CNIL recommendations.

Chargemap has implemented appropriate physical, electronic, and administrative protection measures in compliance with regulations to safeguard your Personal Data.

Security measures are implemented in accordance with Chargemap's information systems security policy (ISSP).

If you are under 16 years old, you must ensure that you have obtained prior consent from your parents (or a legal guardian) before providing us with your data.

In case of changes to the services or regulations, the Personal Data Charter may be updated. The date of the last update will be indicated.

When required, your consent will be requested again via our consent collection tool (cookie and tracker management banner).

In case of substantial changes, we will inform you by email at the address you provided to us on our website or the Chargemap application.

We invite you to regularly consult our Personal Data Charter to review its most recent version.

Our DPO (Data Protection Officer) can be reached by email at the address: [email protected].

or by mail to the address:

Legal department of CHARGEMAP, 7 Allée Cérès, 67200 Strasbourg, France.